Questions, Bookworm?
Got questions? We’ve got answers. 🖤📚
Here’s everything you need to know about Fiction and Fibre, our book boxes, apparel, pre-orders, shipping, events, and all the bookish chaos in between.
What is Fiction and Fibre?
What is Fiction and Fibre?
Fiction and Fibre is a Canadian bookish small business creating apparel, accessories, bookish goodies, Blind Dates with a Book, and our Canadian Indie Book Box.
We’re all about making bookish merch that feels fun, wearable, inclusive, and just a little unhinged.
Are you a Canadian business?
Yes! Fiction and Fibre is proudly Canadian owned and operated in Ontario.
Do you sell Canadian products?
We source from a variety of suppliers, but one of the biggest parts of our business is supporting Canadian authors and the Canadian book community.
Our Canadian Indie Book Box features books by Canadian indie authors.
What is the Canadian Indie Book Box?
Our Canadian Indie Book Box is a monthly book box featuring a signed book from a Canadian indie author.
Depending on the month, boxes may also include themed goodies or extras.
Are the books signed?
Yes! Our monthly book boxes feature signed copies unless otherwise stated in the listing.
What genres do you offer?
Genres may vary depending on availability, but commonly include:
- Fantasy
- Romantasy
- Dark Romance
- Romance
Always check the current month’s listing for available options.
Do the boxes include goodies every month?
Not necessarily.
Rather than including smaller goodies every single month, we now do larger themed goodie months approximately once every three months.
The product listing will always let you know what is included in that month’s box.
Why don’t all boxes include lots of extras?
Our priority is keeping the boxes affordable while properly paying the authors we work with.
Book box pricing is designed to cover the cost of the book, author payment, packaging, shipping materials, and other costs involved in putting the box together.
When am I charged for my subscription?
Subscription billing is processed according to the schedule shown when you subscribe.
If there is ever a month where we are skipping the box, subscribers will be notified and will not be charged for that month.
Can I switch genres?
When available, yes!
We want your subscription to work for your reading tastes, so genre changes can usually be accommodated depending on that month’s available titles.
Can I buy a past book box?
Sometimes!
Past-month boxes may be available in limited quantities under our Books & Accessories section while supplies last.
Once they’re gone, they’re gone.
When do the book boxes ship?
The book boxes ship out at the end of the month.
What is a Blind Date With a Book?
What is a Blind Date With a Book?
You choose the general genre or category, and we choose the book.
The exact title stays a surprise until you unwrap it.
Can I tell you books I already own?
If there is a notes section available at checkout, you’re welcome to include helpful information.
However, because of the nature of Blind Date With a Book, we cannot always guarantee that you won’t receive a title you already own.
Do you offer Blind Date With a Book subscriptions?
Yes!
Our Blind Date With a Book subscription lets you receive a surprise book on a recurring basis.
Can I change genres during my subscription?
Yes, subject to availability.
Can I cancel my Blind Date subscription?
Blind Date subscriptions have a three-month minimum commitment.
After the first three months, they can be cancelled according to our subscription terms.
Apparel Questions?
How does your apparel fit?
Fit can vary depending on the garment and brand used.
We recommend checking the individual product description and size chart before ordering, especially for cropped, oversized, fitted, or specialty garments.
Is your apparel size inclusive?
We do our best to offer a wide range of sizing whenever our suppliers make it available.
Available sizes may vary by garment, colour, and collection.
Are your designs made by you?
Our collections include hand drawn Fiction and Fibre designs as well as collaborations, licensed products, and specialty pieces where noted.
Why do some apparel items feel different from others?
We use different garment styles depending on the collection.
That means fabric weight, fit, wash, softness, neckline, and stretch can vary.
Always check the individual listing for garment-specific details.
What are Pre-orders?
What does “pre-order” mean?
A pre-order means the item is not currently sitting in our regular ready-to-ship inventory.
Orders are collected during the pre-order period, and then we order or produce the inventory needed to fill those orders.
What happens after a pre-order closes?
Once pre-orders close, we order enough product to fulfill those orders and may order a limited number of extras for markets and the website.
Any remaining extras will be listed online afterward.
Once those extras sell out, the item may not be restocked.
Why do you use pre-orders?
Pre-orders allow us to offer more styles and sizes while reducing waste and avoiding large amounts of unsold inventory.
They also help us keep launches sustainable for a small business.
Can I order a pre-order item after the deadline?
Sometimes extras will become available, but they are not guaranteed.
If you really want an item, ordering during the pre-order window is the safest option.
Can pre-order dates change?
Occasionally delays happen with suppliers, printing, shipping, or production.
If there is a significant delay affecting your order, we will communicate updates as soon as possible.
When will I get my order?
Where do you ship?
Shipping availability is shown during checkout.
We primarily serve customers in Canada, with additional shipping options available where listed.
How much is shipping?
Shipping costs are shown during checkout and may vary depending on the order.
Promotional shipping rates may occasionally be offered.
When will my order ship?
Processing times depend on whether your order contains ready-to-ship, handmade, subscription, book box, or pre-order items.
Always check the product description for estimated timelines.
Will my entire order ship together?
Usually, yes.
If your order contains a pre-order item, your full order may be held until everything is ready unless otherwise stated.
If you need something sooner, placing separate orders is usually the best option.
Do you provide tracking?
Tracking availability depends on the shipping method selected at checkout.
If tracking is included, you’ll receive it when your shipping label is created.
My tracking says delivered, but I don’t have my package. What should I do?
First, check around your property, mailbox, community mailbox, front desk, or with other household members.
Carriers will occasionally scan a package as delivered shortly before it actually arrives.
If it still hasn’t appeared, contact the shipping carrier using your tracking number and then reach out to us if you need additional information from our end.
Do you accept returns or exchanges?
Return and exchange eligibility depends on the type of product purchased.
Please refer to our current return and exchange policy before purchasing.
Books, mystery products, subscription items, custom products, final-sale items, and certain event purchases may have different rules.
Can items purchased at live events be returned or exchanged?
No.
Items purchased from Fiction and Fibre at live events are final sale and cannot be returned or exchanged.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the issue.
We’ll review it and work with you on the appropriate next step.
What if I ordered the wrong size?
Please contact us as soon as possible.
If production has not started, we may be able to make a change.
Once an item has entered production or shipped, changes may not be possible.
Do you have a storefront?
We do not have a storefront BUT you can still shop with us in person.
Do you attend markets and book events?
Yes!
Fiction and Fibre attends select book fairs, reader events, fantasy events, conventions, and markets throughout Ontario.
How can I find out where you’ll be next?
Upcoming events are announced through our social media, website, and mailing list. You can also see our calendar of upcoming events on our Markets tab.
Can I pre-order something for event pickup?
For some events, yes.
When event pickup is available, the product listing will include the event name, ordering deadline, and pickup information.
Please ensure you select the correct pick up option at check out.
Do you bring everything from the website to events?
No.
Space is limited, so event inventory is curated and may include event exclusives, new releases, market-only stock, or limited quantities.
If there’s something specific you want, pre-ordering for pickup when available is the best way to guarantee it.